Terms of service

BrandCrank is the company that provides the service described in these terms. "We," "us," and "our" refer to BrandCrank. "You" means the person or organization using the service. If you need contracting entity details for procurement, email legal@brandcrank.com.

You're responsible for what happens under your account. Keep your password secure. Don't share credentials. If you suspect unauthorized access, email security@brandcrank.com immediately.

You won't use BrandCrank to:

• Audit, monitor, or modify sites or accounts you don't own or have permission to manage.
• Generate content that violates platform policies (Google, Meta, etc.) or applicable law.
• Attempt to reverse-engineer, scrape, or compromise the service.
• Upload malware, illegal content, or content that infringes someone else's IP.
• Resell access without a written reseller agreement.

Paid plans are billed monthly or annually via Stripe. Annual plans pay upfront for 12 months at a 20% discount.

14-day money-back guarantee. Cancel within 14 days of your first paid charge for a full refund. After that window, refunds are pro-rated only when required by law.

Plan changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.

Failed payments. If a payment fails we'll retry, then suspend the account if it stays unpaid. We never delete data without 30 days' notice.

You own everything you upload, generate, and ship through BrandCrank. We get a limited license to process it solely to operate the service for you. We don't use it to train models. We don't share it across workspaces.

BrandCrank produces audits, recommendations, copy, and visuals using third-party AI providers. AI output may be wrong, biased, or fail to comply with platform policies. Review every recommendation before you ship it. We provide an independent second-opinion review on high-impact proposals to reduce these risks but it doesn't eliminate them.

We aim for 99.9% uptime measured monthly, excluding scheduled maintenance and third-party provider outages outside our control. We communicate material service incidents by email and in-product notices.

You can cancel anytime from billing settings. We can suspend or terminate accounts that violate these terms, with notice when feasible. On termination you have 30 days to export your data before we delete it.

The service is provided "as is" without warranties to the maximum extent permitted by law. Our aggregate liability is capped at the amount you paid us in the 12 months preceding the claim. We're not liable for indirect or consequential damages, lost profits, or data loss.

These terms are governed by the laws applicable to BrandCrank's contracting entity, without regard to conflict-of-law rules, unless applicable consumer or data-protection law requires otherwise.

We may update these terms. Material changes get 30 days' advance email notice. Continued use after that constitutes acceptance.